Frequently Asked Questions
How can I contact someone about my order?
Please email any inquiries regarding your order to wholesale@superspeciosa.com or call us at 954-706-3340. Our team is available from Monday to Friday, 9 AM to 5 PM ET.
What's the minimum order size?
The minimum order for wholesale customers is $250, excluding shipping costs.
How long will my order take to process?
We process orders promptly. Those placed Monday to Friday before 1 PM ET are typically shipped the same day. Depending on the order size, it may ship the next business day.
How long will it take to receive my order?
Delivery times can vary but usually take 2-5 shipping days. You’ll receive tracking information via email once your order is dispatched.
What shipping services do you offer?
We offer USPS Priority and UPS Ground/3-day shipping services. UPS Ground is often the most economical and often times quickest delivery option.
Where does inventory ship from?
Our inventory ships from our warehouse in Fort Lauderdale, Florida.
Can I place my order over the phone?
Yes, you can place your order over the phone at 954-706-3340, or email it to wholesale@superspeciosa.com.
Do you offer samples?
Yes, we include samples with your first order. Contact us at 954-706-3340 or email Wholesale@superspeciosa.com to discuss.
Where can I find my invoice?
You can access your order history, including invoices, under your online account. Each order includes a packing slip, and PDF invoices are available upon request.
I don't know your brand. How can I learn what sells best?
We’re here to help you understand our best-selling products. Please contact us at 954-706-3340 or email Wholesale@superspeciosa.com.
How do I place an order online?
After logging into your wholesale account, you can place your order on the wholesale order form. For guidance, view our video walk-through HERE.
Do you guarantee your product?
Absolutely. We stand behind our products 100%. If there are any issues, contact us and we will be happy to resolve them.
Do you have in-store marketing?
Yes, we provide FREE marketing items like posters, counter mats, window clings, and brochures. It can be found on the wholesale order form, or we can ship it to you separately.
Do you have a referral program?
Yes, we offer a commission for referrals to new stores or distributors. Contact us at954-706-3340or emailWholesale@superspeciosa.comfor more details.